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Warning Issued For Meta Quest 3, Quest 2 And Quest 3S Owners
In a recent statement, Meta has issued a warning to owners of their Quest 3, Quest 2, and Quest 3S VR headsets. The company has confirmed that a software issue is causing some devices to become unresponsive and unable to start up properly.
According to reports from the Meta Quest forums, some users have been left with bricked headsets, rendering them unusable until the issue can be resolved. It appears that those who have not used their headset in a while are more likely to encounter this problem, particularly during software updates.
The issue arises when attempting to update the headset’s software, at which point it becomes unresponsive and will not boot properly. This is causing frustration for affected users, with some being left with devices that are no longer functional without any clear guidance on how to resolve the matter.
In response to the issue, Meta has assured customers that they are actively working on a solution and have provided support for those who have been impacted. The company has also established a return program for Quest 3S owners whose headsets have been affected by this bug.
For Quest 2 users, it is unclear what recourse is available to them as their devices may no longer be under warranty, potentially leaving them with the burden of replacing the device at their own expense.
One user has reported being offered a small discount on a new headset in exchange for their faulty one, but this has left many feeling disappointed and frustrated by Meta’s response.
The company has urged affected users to reach out to support to seek assistance in resolving the issue.
Source: www.forbes.com
