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Capital One’s technical woes worsen, with more bank accounts hit with deposit delays
Capital One is facing yet another crisis after thousands of its customers reported issues with their direct deposits being delayed or missing altogether. The latest update comes as the bank continues to struggle with a third-party vendor’s technical issue, which has been ongoing for three days.
According to reports on Down Detector, an online service that tracks tech outages, over 3,000 Capital One users were experiencing difficulties by Friday afternoon. This represents a significant escalation from earlier in the day when nearly 4,000 customers reported issues with their accounts.
The technical issue is attributed to a power outage experienced by the third-party vendor, FIS Global, which has restored access to affected applications. However, Capital One customers are left waiting for their funds, with no estimated timeframe provided for resolution.
Frustrated customers have taken to social media to express their concerns and anger at the lack of communication from the bank regarding the situation. “Some of us have bills to pay and groceries to buy. At least keep us in the loop,” one user posted on X, addressing Capital One’s customer service account.
Another customer tweeted, “This is scary! My vacation starts tomorrow and I need my paycheck! You’re stressing me out with no estimated time when this will be resolved.”
Capital One has apologized for the inconvenience caused by the issue and assured customers that their funds are safe. However, the lack of transparency and communication has raised concerns among users.
In an emailed statement, a Capital One spokesperson acknowledged the issue and confirmed that they are working closely with FIS Global to resolve it. The bank reassured its customers that no foul play is involved in the delays and that once systems are restored, all transactions will be posted accurately online.
This development comes at a sensitive time for Capital One, which is facing a lawsuit from the Consumer Financial Protection Bureau alleging that the bank misled customers about their high-interest savings accounts, resulting in losses exceeding $2 billion.
Source: www.cbsnews.com
