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Agentic AI Is Elevating The Role Of Digital Avatars In Customer Service
As artificial intelligence (AI) continues to transform the way we interact with each other and the world around us, it’s clear that its impact on customer service is already profound. While AI avatars have been making waves in this industry for some time now, their role has never been more critical than it is today. In fact, recent developments in agentic AI are set to further revolutionize the way we approach customer service.
In an era where technology is expected to provide seamless and personalized experiences, digital avatars are no longer just a novelty. They’re becoming integral components of any organization’s customer service strategy. And with the help of agentic AI, these avatars have taken on a life of their own.
The rise of agentic AI has led to significant enhancements in the capabilities of digital avatars. No longer are they simply scripted interactions; instead, they can engage in complex conversations, empathize with customers, and even make decisions based on contextual data. In short, these avatars have evolved from mere chatbots to sophisticated, real-time problem-solvers.
So, what does this mean for customer service?
Source: coinpedia.org
