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Title: The Evolution From AIOps To AgentOps: Agentic Operational Intelligence Platform
As the IT landscape becomes increasingly complex, the need for advanced AI-driven operational intelligence has become more pressing than ever. A decade ago, Artificial Intelligence for Operations (AIOps) emerged as a game-changer in this space, enabling automated decision-making and predictive maintenance across IT environments. However, AIOps’ limitations have become apparent as it fails to provide an integrated view of the entire system.
The rise of AgentOps, a paradigm that takes a significant leap forward by introducing agentic AI capabilities, is transforming the way organizations approach operational intelligence. This evolution presents a transformative opportunity for companies to reimagine their operational strategy and achieve unprecedented levels of efficiency, reliability, and innovation.
AgentOps represents a fundamental shift from AIOps’ limitations by incorporating three critical pillars: AI Fabric, Data Fabric, and Automation Fabric. The AI Fabric enables the secure deployment and management of agents across various domains, while Data Fabric consolidates disparate information to create a unified foundation for agent decision-making. Automation Fabric serves as the execution framework that implements agent decisions.
These platforms prioritize transparency through comprehensive storyboards, detailed metrics, and explainability features. They also implement robust security measures such as AI guardrails, privilege management, role-based access controls, and privacy protections.
Real-world use cases demonstrate AgentOps’ potential to revolutionize operational domains like asset intelligence, enhanced observability, advanced AIOps, and telecom service assurance. As this technology continues to mature, we can expect to see increasingly sophisticated multi-agent collaborations, deeper integration with business objectives, enhanced predictive capabilities, and more.
In conclusion, the shift from AIOps to AgentOps marks a turning point in operational intelligence. By embracing agentic AI platforms that can sense, reason, plan, and act autonomously, organizations can achieve unparalleled levels of reliability, efficiency, and innovation.
Source: https://www.forbes.com/councils/forbestechcouncil/2025/04/07/the-evolution-from-aiops-to-agentops-agentic-operational-intelligence-platform/
