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What are the top topics to consider when discovering what non-tech users need in a solution? Here is an article that summarizes the key findings:
**Discovering What Non-Tech Users Need in a Solution**
As technology advances, it’s essential to understand the needs of non-technical stakeholders. Their perspectives and pain points can significantly impact project success. This top list outlines the crucial questions and topics to consider when discovering what non-tech users need.
**1. Identify Areas for Improvement**
Automated technology is fundamental in creating efficiencies, reducing decision fatigue, and maximizing ROI. Start by identifying areas of improvement that align with strategic company goals.
**2. Desired Benefits**
Gauge what success looks like by asking stakeholders about the benefits they expect from a solution. This ensures alignment between expectations and project outcomes.
**3. Scale, Frequency, and Impact of the Problem**
Understand the scale, frequency, and impact of the issue to determine the right approach. This sets priorities and ensures that the solution addresses workflow requirements.
**4. Previous Attempts at a Solution**
Explore why previous attempts failed by asking about past solutions and their outcomes. This helps create a tailored, more effective approach.
**5. Feedback or Complaints Received**
Gather external perspectives by bringing up past feedback and complaints related to the issue. This ensures the solution aligns with both internal goals and user expectations.
**6. The “5 Whys”**
Use the “5 Whys” method to dig deeper into why a proposed solution is expected to work. This usually leads to the actual core issue, which may have a simpler solution.
**7. What Would Make Customers Happy**
Explore what would make customers happy, and if they are businesses, what would make their customers happy? This encourages reflection and fosters richer conversations.
**8. Who Will Use the Solution Most**
Identify who will spend the most time with the solution to gain insight from the person most likely to encounter issues.
**9. Frequency and Context of Use**
Understand usage patterns by asking about frequency and context. Ensure that the solution is practical and aligned with operational needs.
**10. Needed Customization and Flexibility**
Gauge the required level of customization and flexibility to allocate resources, prioritize features, and mitigate risks.
**11. Typical Day or Week**
Walk through a typical day or week to understand daily challenges and pain points. This ensures a solution that truly transforms their business.
**12. What’s Keeping Them Up at Night**
Ask about the challenges keeping them up at night. This reveals deep-seated issues, allowing us to design a solution that tackles pressing needs.
By considering these topics, you’ll be better equipped to uncover what non-tech users need in a solution.
Source: www.forbes.com
