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Toil and Trouble: Catchpoint Clears the Mist on the Internet Performance Cauldron
In a recent report, Catchpoint highlights the pressing issues surrounding internet performance monitoring and the importance of prioritizing reliability. The findings suggest that IT teams are under immense pressure to prioritize application and data service release schedules over reliability, leading to hiccups in the process.
The survey reveals that an astonishing 67% of professionals feel pressured to compromise on reliability to meet business deadlines, highlighting a stark contrast between the desire for agility and stability. This struggle is exacerbated by the sheer number of monitoring tools used by most organizations, which can lead to a “value over cost” mindset, ultimately resulting in too many cooks spoiling the broth.
Moreover, the report highlights that the burden of operational tasks has increased for the first time in five years, with AI failing to reduce toil as expected. Instead, it seems that these technologies have only worsened the situation. It is essential to address this issue and bridge the gap between IT departments and business management.
The report also underscores the importance of aligning reliability priorities across all business operations levels, highlighting a significant mismatch between IT teams’ perceptions and business stakeholders’ expectations. This disconnect can lead to inadequate incident response times, with 40% of respondents admitting to handling between one to five incidents in the last 30 days.
Ultimately, the report serves as a clarion call for businesses to prioritize their internet performance monitoring strategies and focus on reliability rather than just releasing applications quickly.
Source: www.forbes.com
