Former Bench Customers Express Frustration Over Data Access Restriction After Acquisition
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Why some former Bench customers are not happy
Bench, the accounting startup that abruptly shut down in December, has left a trail of discontent among its former customers. The issue at hand is that users are being told they must opt-in to allow their financial data to be accessed by Employer.com, the company that purchased Bench’s assets.
Former customers are voicing frustration and disappointment regarding the transition. In their eyes, this requirement restricts their ability to freely access and manage their financial information.
Bench reportedly claims that only by granting Employer.com permission can they retrieve their data. The startup explains that the other entity with the data is no longer in existence and undergoing bankruptcy proceedings.
While Bench was shut down, Employer.com has taken over its assets and customer base. This move has sparked concerns about data security and privacy among former customers.
The situation highlights a critical point: it is crucial for companies to maintain transparency regarding their handling of sensitive user information during business transitions.
Source: techcrunch.com
