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GitHub experienced a performance issue in November 2024 due to a database error, resulting in a one-hour delay for notifications to dotcom customers.
According to a recent report from the platform, the incident occurred on November 19 and was resolved by restoring the database host to a writable state. The notification service resumed normal operations at approximately 12:36 UTC, with all pending notifications successfully delivered.
The issue began at 10:56 UTC and lasted for one hour and seven minutes, causing delays in sending notifications to dotcom customers. GitHub’s engineering team worked quickly to address the problem by reverting the database host back to a writable state, allowing the notification service to function as intended once more.
GitHub has since taken steps to enhance its observability across database clusters, with the aim of improving detection times and bolstering system resilience during startup phases. This move is designed to reduce the likelihood of similar occurrences in the future.
The incident serves as a reminder of the importance of robust database management practices and effective maintenance protocols in preventing service disruptions. By strengthening its system monitoring and resilience, GitHub aims to maintain high availability and reliability for its users.
As part of their efforts, GitHub encourages users to visit their status page for ongoing updates on their services and detailed post-incident analyses can be found on the GitHub Engineering Blog.
Source: Blockchain.News
